LLC "Averoja" ensures its corporate customers with maximum ease of service for organization of business trips, giving the customer an opportunity to use a travel management system – online program AeTM (Amadeus e-Travel Management) for high-quality organization of business trips. The system is web-based reservation system also based on the global booking system Amadeus and it offers various corporate business trip management solutions. This system allows each user to plan, book and purchase services independently in the airline, car and hotel booking module. The system offers a number of additional services and is convenient for use for a customer who has regular business trips.
AeTM system provides the following benefits and services to the customers of LLC "Averoja":
- Convenient and clear user environment;
- The system is adapted to the customer's needs, including the specific procedure for planning of business trips;
- The system has several levels of access;
- Training of customer's employees when starting the work with the AeTM system;
- Free 24/7 access to the system for the customer's authorized person;
- The option to view and compare the prices and flight schedules in order to minimize costs;
- To make reservations without assistance (reservations can be made both by the persons responsible for business trips and the employees who are going on a business trip);
- The option to define a corporate profile (information on priorities, etc.);
- The option to set up employee profiles and add information to them without assistance, by entering the traveller's name and surname, phone number, loyalty card numbers and other information;
- The option to choose both traditional and low-cost airlines;
- The option to not to redeem the tickets at time of booking (with the exception of low-cost airlines);
- Booking in the on-line mode can be changed/cancelled/modified-re-booked until the redemption date (with the exception of low-cost airlines);
- Access to the direct supplier rates, agency's special and/or contract rates, as well as corporate rates available to the agency;
- The option to pay for bookings in arrears and other benefits.
When starting cooperation, LLC "Averoja" considers the specifics and procedures of the customer's business trips, as well as the preferred customer service in order to launch customer service as fast and successfully as possible, by providing the necessary tourist services according to the customer's requirements. In case of necessity each customer is provided with full customer service including system administration and system adaptation to the customer's needs.
LLC "Averoja" has experience in customer service both in cases, when the travel management system is licensed to the customer, and when the system is installed by LLC "Averoja".